Very helpful and understanding

Visit was on time, quick and informative without being rushed.

Dr Hill was kind, helpful, and professional. I felt heard and respected.

The appointment was on time, the doctor was attentive, and we had an excellent dialogue and mutual understanding.

The Pharmacist was very friendly, helpful and patient, thorough in her approach.

I changed GP and signed up with St James's not so long ago & I am forever thankful that I did. The practice is the most welcoming and reassuring that I have ever experienced. My health has hit a bit of an all time low recently and so I've had a fair few visits and procedures in the short time I've been signed up. From the Dr's to the nurses and (especially Fiona who has been nothing short of an absolute God send and angel in my opinion) to the charming and bright individuals at reception as well. The entire practice all seems to be singing from the same hymn sheet and that seems to be patient focus with an incomparable level of reassurance, professionalism and dedication. Exactly the priorities a patient would only dream of these days. Excellence assured .. and I am deeply grateful for everybody at this surgery. Many many continued thanks.

Great experience all around. Got an appointment same day in the morning, and was impressed by how quickly I was seen but also that although nothing too untoward was identified, was booked in two weeks later for more tests just to be sure. Great balance of speed and efficiency but remaining thorough

Have been with St James 20 years plus, always very helpful and efficient, even during covid only comment I would make is that toilet seat in ladies needs fixing. Before someone falls off and needs a doctor!!

Shwan has been absolutely wonderful over the past year. He's always incredibly helpful and makes you feel truly heard. I never feel rushed when speaking with him—he takes the time to listen and offer thoughtful, spot-on advice. His guidance around my medication and symptom management has made a real difference. I genuinely feel supported and cared for every time I speak with him.

I was given a very speedy appointment as I had been having chest pains. I met the GP for the first time and she was thorough and sympathetic. Very pleased with my experience.

I was seen on time and nurse was very friendly and put me at ease. She was very thorough, height, weight, blood pressure and blood test. Explained everything fully. Also reviewed my medication. A very positive experience.

Attended with my autistic son. Dr Hill was brilliant with him. Made my son feel very relaxed and helped to put a plan to resolve the issues. Such a lovely, caring man.

I opted for a telephone conversation which was timely and totally met my needs

My appointment was on time. The nurse carrying out the checks was very good.

I saw Advanced Nurse Practitioner Dan Partridge on Friday, 11/07/2025. He was thorough in his assessment of the symptoms I presented. When he did his examination, he had a very respectful manner and made me feel at ease. He demonstrated great skill when he had to draw blood - I hardly felt it. He gave thorough advice and followed through on what he agreed to during the consultation.

I recently moved to St. James GP from another surgery in town, and the overall experience has been a big improvement. The staff and receptionists are always pleasant and helpful, making it a much more welcoming environment. While some services are still time-restricted (which is a national issue), the care and professionalism here have been noticeably better than my previous GP. Very happy so far!

On time.Brief and to the point. appt with specialist arranged.

Very prompt and quick service.

Very thorough,

The appointment was on time, which is always very good. The person who did my review was very clear with the information they gave me. The person was very polite and answered any questions I had. The answers were clear and understandable.

Appointment made within a week and staff are consistently helpful

Booked with e-consult, phoned back in 10 minutes, saw doctor in time. Great surgery

I have had a visit with Dr Vimbai Duncan, she is a very good specialist and helpful in my illness, gave me some directions and advanced.

Great service

Not long joined the surgery and must say the care they give to patients is amazing