Reviews & Ratings 

Captured and collated by Working Feedback

Review left 3 months ago

Happy with the service provided I enjoy seeing the carers, especially C and A they have a good routine.

- Diane W

Assist Care Group (Surrey) replied:

Thank you for your lovely feedback! We're so pleased to hear that you are happy with the service and enjoy seeing our carers. It's great to know that C and A provide a consistent and reassuring routine for you.

Review left 3 months ago

Very happy and feel well cared for, I have a good working relationship with S.

- Michael S

Assist Care Group (Surrey) replied:

Thank you for your kind words! We are delighted to hear that you feel well cared for and have a great working relationship with S. Providing compassionate and high-quality care is our priority, and your feedback means a lot to us.

Review left 3 months ago

Very happy with the service and care workers they are very supportive.

- Catherine B

Assist Care Group (Surrey) replied:

Thank you for your kind words! We are delighted to hear that you are happy with our service and that our care workers have been supportive.

Review left 3 months ago

Fantastic provider, I am very happy with everything, and wouldn't change a thing!

- Elisa T

Assist Care Group (Surrey) replied:

Thank you so much for your kind words and positive feedback! We are delighted to hear that you are happy with our services. Your satisfaction is our top priority, and we are grateful for your support.

Review left 4 months ago

The care I receive is of a very high standard and everyone who comes is friendly.

- Susan R

Assist Care Group (Surrey) replied:

Thank you for your wonderful feedback. We’re delighted to know you value the high standard of care and the friendly approach of our team. Your satisfaction means a great deal to us.

Review left 4 months ago

The care I receive makes me feel happy and safe. I enjoy chatting with them and they take me downstairs to meet other
residents.

- Caroline S

Assist Care Group (Surrey) replied:

Thank you for sharing your thoughts. We’re glad to hear that the care you receive makes you feel happy and safe. It’s wonderful that you enjoy chatting with the team and meeting other residents—your comfort and well-being are our priority.

Review left 4 months ago

Very happy with the care provided and with the care workers especially S who is very good and completes all tasks to a very high standard. I have noticed the difference in my home, S is very organised.

- Susanne W

Assist Care Group (Surrey) replied:

Thank you for your feedback. We’re delighted to hear you’re happy with the care and especially with S, whose high standards and organisation have made a noticeable difference in your home. We’ll be sure to share your kind words with them!

Review left 4 months ago

I am happy with the service, especially with my regular care workers.

- Simon P

Assist Care Group (Surrey) replied:

Thank you for your feedback. We’re delighted to hear that you’re happy with the service, particularly with your regular care workers. Consistency and quality are priorities for us, and it’s wonderful to know that they’re making a positive difference.

Review left 4 months ago

Assist care always looks after me very well, I am very happy with my regular care workers.

- Paul C

Assist Care Group (Surrey) replied:

Thank you for your lovely feedback. We are thrilled to hear that you are happy with the care provided and that your regular care workers are looking after you so well.

Review left 4 months ago

I am able to still access the community and my carers are wonderful, especially Lynette and Kirsten they have been a great help.

- Daphne S

Assist Care Group (Surrey) replied:

Thank you for your kind words. We are delighted to hear that you are able to stay connected with your community and that our carers, Lynette and Kirsten, have been so supportive.

Review left 5 months ago

I feel safe and comfortable, very good for my self esteem and although I get help with personal care and domestics I feel that I get a lot of companionship and interaction. 'S' is like my real life fairy godmother.

- Jennifer L

Assist Care Group (Surrey) replied:

Thank you for your kind words! We’re so pleased to hear you feel safe, comfortable, and supported. It’s wonderful that 'S' has made such a positive impact—your comparison to a fairy godmother is truly heartwarming.

Review left 5 months ago

Very good carers. Office are flexible for my doctors appointments and provide earlier calls when required. Overall I find the service to be 'Good'.

- Sandra L

Assist Care Group (Surrey) replied:

Thank you for your kind feedback! We are delighted to hear that you are happy with the care provided by our team. Our carers strive to deliver excellent support, and we are pleased that you find our office team accommodating and flexible to meet your needs.

Review left 5 months ago

I feel supported and I have built a good relationship with my carers especially P, who is very helpful and knows my
routine well.

- Hazel M

Assist Care Group (Surrey) replied:

We're delighted to hear that you feel supported and have built a strong relationship with your carers, especially P. We’ll make sure to share your lovely feedback with them!

Review left 6 months ago

I am happy with our service. I have 2 main key carers, T and K, and they are looking after me very well. I am
satisfied with my current care plan

- David T

Assist Care Group (Surrey) replied:

We are pleased to know that you feel well looked after by T and K, and that your care plan is meeting your needs. Your comfort and satisfaction are very important to us, and it’s wonderful to hear that our team has made a positive impact.

Review left 7 months ago

Very happy with the service my regular care workers provide a excellent standard of support.

- David P

Assist Care Group (Surrey) replied:

We are delighted to hear that you are happy with the support provided by your regular care workers. Ensuring excellent standards of care is our top priority, and it’s always rewarding to know when this is reflected in the service we provide.

Review left 7 months ago

My carer gives me a great quality of care.

- Patricia A

Assist Care Group (Surrey) replied:

We are delighted to hear that you are receiving great quality care from your carer. Providing excellent and compassionate care is at the heart of what we do, and it’s wonderful to know that we are meeting your expectations.

Review left 8 months ago

I am very happy with the carers, having the tea visit has helped me when I am suffering from a migraine or pain in the morning, I have the option to have personal care at the tea visit instead.

- Darren G

Assist Care Group (Surrey) replied:

We are delighted to hear that our carers and the tea visits have been helpful in managing your needs, especially during difficult times such as when you are suffering from migraines or pain. Providing flexible care that meets your requirements is at the heart of what we do, and we are pleased that the option to receive personal care during the tea visit has made a positive difference for you.

Review left 9 months ago

I have built a strong relationship with K and having him almost daily is really good for me. I enjoy the companionship and also the reliability of having the same carers who know me and understand my needs. I have built a good routine in my care and this helps me greatly. I am really happy with my carers, I have no concerns.

- Timothy L

Assist Care Group (Surrey) replied:

We are pleased to hear that you have built a strong relationship with K and that having regular, reliable care has been beneficial for you. It is wonderful to know that the companionship and consistency provided by our team have helped you establish a routine that meets your needs.

Review left 9 months ago

I continue to feel pleased with the support provided. My regular care worker provides a very high standard of care and we have a good working relationship.

- Chris F

Assist Care Group (Surrey) replied:

We are delighted to hear that you are pleased with the support provided and that your regular care worker delivers a high standard of care. It is wonderful to know that you have developed a strong working relationship with them.

Review left 9 months ago

We are happy with all the carers and they do a fantastic job. We are so happy with the standard of care that we receive. We really enjoy seeing the carers and we have built a good working relationship with them.

- Christopher C

Assist Care Group (Surrey) replied:

We are thrilled to hear that you are pleased with our carers and the high standard of care they provide. It is great to know that you have developed a strong and positive relationship with our team.

Review left 9 months ago

I have built a good relationship with all of the carers and they understand my needs.

- Dionne W

Assist Care Group (Surrey) replied:

We are delighted to hear that you have built such a strong relationship with our carers and that they understand your needs so well.

Review left 9 months ago

The carers have made such a difference to M's life, they are incredible.

- Mary B

Assist Care Group (Surrey) replied:

We are thrilled to hear that our carers have made such a positive difference in M's life. We are incredibly proud of our team and the dedication they show in providing exceptional care.

Review left 9 months ago

I am happy with regular care workers. The quality of the care you provide is outstanding.

- Anthony B

Assist Care Group (Surrey) replied:

We are delighted to hear that you are happy with our regular care workers and the quality of care we provide.

Review left 1 year ago

I like all the care staff, I find everybody to be kind and caring and I feel safe in my home knowing care staff will come to visit me during the day. I can ask the care staff to do anything for me and they will always help.

- Jane B

Assist Care Group (Surrey) replied:

We’re delighted to hear that you find all the care staff to be kind and caring, and that you feel safe and supported in your home. It’s reassuring to know that you feel comfortable asking for help and that the staff are always willing to assist.

Review left 1 year ago

I am very happy with the support provided. S is my regular care worker and I am very happy with the support she provides, all tasks are completed to a high standard and we have developed a good working relationship.

- Trish M

Assist Care Group (Surrey) replied:

We’re pleased to hear that you are very happy with the support provided and that S, as your regular care worker, meets your expectations with high standards of care. It’s great to know that you have developed a good working relationship.

Review left 1 year ago

I have very regular care workers who know me very well, the continuity of care is important as it makes me feel safe and happy. I also find the office staff extremely helpful.

- Kay S

Assist Care Group (Surrey) replied:

We’re glad to hear that having regular care workers who know you well contributes to your sense of safety and happiness. It’s also wonderful to know that you find the office staff extremely helpful.

Review left 1 year ago

I continue to be pleased with the support provided by G, he tries to ensure that my home environment is left clean and as well maintained as possible.

- Simon R

Assist Care Group (Surrey) replied:

We’re glad to hear that you continue to be pleased with the support provided by G. It’s excellent to know that he takes care to ensure your home environment is clean and well-maintained.

Review left 1 year ago

Thank you for the care and kindness you showed Mum and me during the last couple of months of her life. I know to begin with, Mum was a little uncertain about completely losing her independence, however, you ladies always treated her with dignity, respect and thought. It was lovely to see her smile when you ladies appeared at her bedside. As you can imagine, her passing is a huge loss to the family. Thank you again for everything.

- Karen and Family

Assist Care Group (Surrey) replied:

It means a great deal to us to know that we were able to provide care and kindness to your mum during the final months of her life. We understand how difficult it can be to lose a sense of independence, and we are honoured that we could help make that transition a bit easier for her.

Review left 1 year ago

I think all the staff are happy, caring and funny. They make me feel safe and I enjoy talking to them all.

- Gary S

Assist Care Group (Surrey) replied:

We're delighted to hear that you feel safe and enjoy the time spent with our staff. It's wonderful to know that their happiness, care, and sense of humour bring comfort and joy to your day.

Review left 1 year ago

I would not be the person I am today without the kindness and support from all of the staff. I feel like I was in a very dark place for a long time and the staff were always there for me to help me whilst I was at my worst. They kept me safe when I was unable to do so myself. I will forever be grateful to the staff.

- Paul C

Assist Care Group (Surrey) replied:

We are truly honoured to have been part of your journey and to have provided the support you needed during such a difficult time. It means a great deal to us that our staff could be there for you when you needed it most.

Review left 1 year ago

I am very happy with the support provided by my regular carers, they all provide a high standard of care and ensure all tasks are complete.

- Michael G

Assist Care Group (Surrey) replied:

We are pleased to hear that you are very happy with the support provided by your regular carers. It’s wonderful to know that they consistently deliver a high standard of care and ensure all tasks are completed to your satisfaction.

Review left 1 year ago

Lovely care workers who support me to live in my own home. All the care workers treat me with respect and dignity and offer me choices in my care they are providing and respect her wishes.

- Gwendoline P

Assist Care Group (Surrey) replied:

Thank you for your kind words. We are delighted to hear that our care workers have been able to support you in living comfortably in your own home. It’s wonderful to know that they consistently treat you with respect and dignity while offering you choices and respecting your wishes.

Review left 1 year ago

I wouldn't be without my care workers. I have an incredible work-based relationship with each care worker and they help me to feel safe. I look forward to seeing them all each day.

- Patricia O

Assist Care Group (Surrey) replied:

We are thrilled to hear that you have such a strong and positive relationship with your care workers. Knowing that they help you feel safe and that you look forward to seeing them each day means a great deal to us.

Review left 1 year ago

I am pleased with the support provided by the carers and they all provide a very good service and always ensure that I am treated with respect and dignity. I am always offered choices in my care. The staff are friendly and kind in their approach.

- Hilda P

Assist Care Group (Surrey) replied:

We are delighted to hear that you are pleased with the support provided by our carers and that they consistently deliver a high standard of service. It’s wonderful to know that you feel respected and dignified in their care, and that you are always given choices in how that care is provided.

Review left 1 year ago

It makes me feel happy at home and means I can be at home. I feel looked after. I have enough visits and for long enough periods of time. I’m very independent and do most things for myself. I’m very happy with S, she is super and I won’t hear a bad word said about her. She notices and does things using her own initiative whereas other carers ask me before doing any task.

- Ann H

Assist Care Group (Surrey) replied:

We are so pleased to hear that our service allows you to remain happy and comfortable at home while supporting your independence. It's wonderful to know that you feel well looked after and that the frequency and duration of our visits are meeting your needs.

We’re especially glad to hear that you’re very happy with S and appreciate her initiative and attentiveness. Your kind words mean a lot, and we are fortunate to have her as part of our team.

Review left 1 year ago

The service is good, it makes me feel good about myself and ready for whatever the day may bring. We are very happy with S and the other girls we have met.

- Cheryl B

Assist Care Group (Surrey) replied:

Thank you for your wonderful feedback. We’re delighted to hear that our service helps you feel good about yourself and ready for the day ahead. It’s great to know that you’re happy with S and the other carers you’ve met.

Review left 1 year ago

I think the service is good and it helps me a lot because it means you’ve done things that I can’t do. it. I’m happy with the carers. We normally have P or R and they are both excellent.

- Eileen A

Assist Care Group (Surrey) replied:

Thank you for your kind words. We are glad to hear that our service has been helpful to you, especially in assisting with tasks that you find challenging. It’s wonderful to know that you’re happy with our carers, particularly P and R, and that they have been providing excellent support.

Review left 1 year ago

The service is good and it eases the pressure on E. I am very happy with the carers that attend. I normally see P or R and they are both very good, they help me with washing and dressing and despite my deafness, they talk to me so I can hear and understand them. I am very happy with them and the other carers we have met.

- Richard A

Assist Care Group (Surrey) replied:

We are delighted to hear that our service has been beneficial to both you and E, and that you are happy with the care provided by our team. It’s wonderful to know that P and R, as well as the other carers you’ve met, have been so attentive and accommodating, particularly in ensuring that communication is clear and effective despite your hearing challenges.

Review left 1 year ago

I feel safe that the carers attend each morning and assist with my hygiene needs. I get on really well with P.

- Colin P

Assist Care Group (Surrey) replied:

Thank you for your kind feedback. We are very pleased to hear that you feel safe with the care provided each morning and that our team has been able to assist with your hygiene needs. It’s wonderful to know that you have built a great rapport with P, and that their support has made a positive impact on your daily routine.

Your peace of mind is our priority, and we’re here to ensure you receive the best care possible.

Review left 1 year ago

I am able to remain independent at home as it allows me to have personal care which I would struggle to do on my own.

- Hazel M

Assist Care Group (Surrey) replied:

We are so pleased to hear that our services have helped you maintain your independence at home. Knowing that we can assist with your personal care and make a positive difference in your daily life is truly rewarding for our team.

Review left 1 year ago

I enjoy seeing all the care staff and have a great relationship with them. They are always happy and friendly and treat me with respect.

- Michaela C

Assist Care Group (Surrey) replied:

Thank you so much for your kind words. We are delighted to hear that you enjoy seeing our care staff and have developed such a positive relationship with them. It's wonderful to know that our team is consistently happy, friendly, and respectful during their visits.

Review left 1 year ago

I feel so much better since Assist Care Group took over. I feel well in myself and much happier and I have every confidence in your care workers. I especially like my regular care workers K and R who ensure I am treated with respect and dignity, they meet all my needs. They offer me choices and engage in conversation with me.

- Susan R

Assist Care Group (Surrey) replied:

We are delighted to hear about your improved well-being and happiness since being under our care. Thank you for highlighting the exceptional dedication of care workers K and R, who are committed to ensuring your needs are met with respect and dignity.

Review left 1 year ago

I am extremely happy with my carers. I see my regular carers at every visit and I have had these carers for many years. I have built a good relationship with these carers and I am so grateful for all that they do.

- Dionne W

Assist Care Group (Surrey) replied:

We are grateful for your kind words and are pleased to hear about the strong and enduring relationship you've built with your regular carers. Thank you for entrusting us with your care, and we appreciate the opportunity to continue providing support.

Review left 1 year ago

I am very pleased with the support given by Assist Care Group. K is my regular care worker and I am very happy with the support she provides me. I feel I am treated with respect and dignity and offered choices. All the care workers give me time to communicate my needs.

- Susan S

Assist Care Group (Surrey) replied:

Thank you for your kind words! We're thrilled to hear that you're satisfied with the support provided by Assist Care Group and that K has been delivering excellent care while prioritising your dignity and preferences. Your feedback is truly appreciated.

Review left 1 year ago

I have built a very good relationship with C who is my main care worker. I get on well with all other care workers. I think the service is brilliant.

- William C

Assist Care Group (Surrey) replied:

Thank you for your kind words! We're delighted you have a strong relationship with C and find our service brilliant

Review left 1 year ago

I am very happy with my carers. The carers all feel like friends to me and I no longer feel lonely and I look forward to each visit.

- Terence B

Assist Care Group (Surrey) replied:

Thrilled to hear you're happy with our carers, and we'll continue to make each visit something to look forward to.

Review left 1 year ago

I am very happy with all of the carers. I feel safe in my own home now that I have 4 visits a day.

- Mollie H

Assist Care Group (Surrey) replied:

Delighted to know you're happy with our carers, and it's wonderful to hear you feel safe with the 4 daily visits

Review left 1 year ago

My carers are lovely girls and I am very happy.

- Irene B

Assist Care Group (Surrey) replied:

Thank you for your kind words!

Review left 1 year ago

Happy with my regular care worker. My husband is treated with respect and dignity and offered choices.

- John M

Assist Care Group (Surrey) replied:

We are delighted to hear that you are satisfied with our services, and we remain committed to providing compassionate and respectful care.

Review left 1 year ago

I have been pleased with the support provided. My regular care workers have been lovely and supported me with all my needs.

- John Y

Assist Care Group (Surrey) replied:

We are glad to hear that you are happy with the care provided and remain dedicated to supporting all your needs